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We develop customzed Standard Operating Procedures, entire Operations Manual and Orientation and Training Manuals for business and organizations of all sizes.
A Standard Operating Procedure (SOP) is used to capture and store a business workflow in writing and/or pictures and diagrams. Each SOP represents a separate function within the business.
An Operations Manual is a collection of all of the companies SOP's organized and stored in one place.
Tempest works with subject matter experts to write clear and easy to follow policies and procedures and design them for the target audience. Something that AI has yet to demonstrate the capability to do.
There are many different approaches but the most common format is a simple step by step list of how to perform a particular function. Visual process flows (like the one shown below) commonly appear side by side with the written process to re-enforce the workflow as well as help both visual and reading-based learning. Our operations experts can offer more options and guidance on ways to structure SOP's. In order for our experts to document your processes, we need you to explain them to us.
See below for a visual workflow explaining our Plan, Build, Deploy process.
You send us what you already have written OR record audio/video explaining your procedure and email it to us.
From there, we will write your standard operating procedures, training manuals or onboarding materials using professional and attractive templates that we have developed and customized with your logo and company name.
Finally, your customized policies and procedures are delivered to you for your review and approval. We are happy to meet with you to review the documents and ensure everything is perfect!